Associate Customer Operations Representative – Regionals Accounts
Remote – Canada
Remote – USA
Calix is looking for a dynamic and customer-minded Associate Customer Operations Representative to support our regional sales team. This is a critical and highly visible role within the sales organization that will be responsible for dealing with customer requests through the quote to cash cycle. It will also support the sales team with reporting, short-term project management and facilitating interdepartmental discussion to resolve customer issues. This role works closely with Order Management and operations to facilitate a seamless ordering and post-sales process for Calix’s customers, while allowing the regional sales team to focus on expanding Calix’s market share.
The Associate Customer Operations Associate role is one that requires a high degree of comfort with constant organization change, and the re-imagining of existing processes on a regular basis. The ideal candidate will have a proven ability to identify customer issues, determine the appropriate actions and assemble the necessary resources to resolve them. Day to day activities will include report building and analysis, coordinating discussion across multiple Calix departments and interacting directly with sales and customers over video meeting or email. The successful candidate will have: